District Manager – Parts and Service

April 24, 2026

Job Description:

Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
Resolve aftersales customer concerns.

Requirements:

Bachelor’s Degree or equivalent professional experience.
Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations.
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
Deep understanding of Dealership Service & Parts Operations, including Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, and Consultative selling techniques.
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

Benefits:

DISCLAIMER