**Experienced Pharmacy Customer Service Associate – Amazon Store**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in providing top-notch service to our customers, ensuring their needs are met, and exceeding their expectations. If you're passionate about delivering outstanding customer experiences, have a keen eye for detail, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you! **About arenaflex** arenaflex is a leading retail pharmacy chain dedicated to providing high-quality products and services to our customers. With a strong commitment to customer satisfaction, we strive to create a welcoming and inclusive environment for all our customers. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. **Key Responsibilities** As an Experienced Pharmacy Customer Service Associate, you'll be responsible for: * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, in accordance with state and federal regulations * Using pharmacy systems to obtain patient and drug information and process prescriptions * Engaging customers and patients by greeting them and offering assistance with products and services * Resolving customer issues and answering questions to ensure a positive customer experience * Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience * Providing customers with courteous, friendly, fast, and efficient service * Recommending items for sale to customers and recommending trade-up and/or companion items * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested * Processing voids, returns, rain checks, refunds, and exchanges as needed * Taking customers to OTC aisle when possible to assist in locating products * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records * Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions * Assisting pharmacists in scheduling and maintaining work flow * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program * Reviews and complies with the arenaflex Pharmacy Code of Conduct * Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians * Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager * Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals * Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise * Completes resets and revisions as directed * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) * For consumable items, assists in stock rotation, using the first in, first out method and restock outs * Has working knowledge of store systems and store equipment * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store) * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance * Complies with all company policies and procedures; maintains respectful relationships with coworkers * Completes special assignments and other t