Requirements

• Are you a software engineer ready to step out from behind the code and make a direct impact by building lasting relationships with customers?
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• If you’re excited about using your technical skills to drive business growth and make a direct impact, this position is perfect for you
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• Someone with 1-3 years of experience in a technical role (e.g., Software Engineer, Solutions Engineer, etc) looking to build lasting relationships with customers
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• Someone curious to learn the ins and outs of a highly technical product
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• Someone looking to level up their career alongside some of the brightest minds in the industry
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• Experience: You have 1–3 years of experience in a technical role (e.g., Software Engineer, Solutions Engineer)
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• Curiosity: You have a passion for learning and embracing new challenges
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• Strong interpersonal skills: You have a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
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• Empathy: You can understand and manage the needs of others, and build an environment where others feel understood
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• Outstanding verbal and written communication skills: You can effectively convey complex concepts to different audiences
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• A growth mindset: You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment
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• Willingness to travel: You are open to traveling up to 15% of the time for customer engagements

What the job involves

• As a Field Product Engineer, you’ll have the opportunity to leverage your technical background to address complex business and technical challenges
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• In this role, you’ll develop both business and customer-facing acumen while working directly with team members to deliver impactful solutions
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• Beyond providing day-to-day support, you’ll work closely with product and engineering teams, acting as a vital bridge between technical and customer-facing functions
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• Technical challenges: You’ll learn how to own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment for our customers ranging from startups to Fortune 10 companies
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• Dynamic business exposure: You will be exposed to various facets of our growing business. You will collaborate with teams across the organization, including Product, Engineering, and Sales, gaining a broad understanding of how different functions work together
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• Business growth partnerships: You will partner with members of our Post-Sales & Sales teams to help solve problems and drive business results. You’ll understand how to prioritize features and solutions that will help us win new business from startups to Fortune 10 companies
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• Impactful contributions: You will become an expert in Persona’s platform products and future offerings, and directly inform Persona’s product roadmap and go-to-market strategy. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices
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• Mentorship and growth: You will receive 1:1 mentorship directly from a member of our post-sales/sales team, allowing you to learn from seasoned professionals and develop the skills needed for a successful career in the tech industry
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• Professional development: You’ll build relationships with Persona’s executives, who are former Square, Dropbox, and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for career advancement across teams