Inside Sales / Billing Customer Service Representative, Remote Job

Summary:

We are looking for a highly organized, proactive Billing & Inside Sales Coordinator to support our growing Pest Control and Wildlife Removal company. This role is ideal for someone who thrives in a fast-paced environment, is comfortable handling customer conversations around payments, and can confidently convert inbound opportunities into booked revenue.

If you are detail-oriented, financially disciplined, and motivated to grow professionally while directly impacting company revenue, this could be a great fit.

Who We Are:

We are a rapidly growing Pest Control and Wildlife Removal company based in the Dallas–Fort Worth metroplex, Oklahoma City, Austin, and College Station. Our team has grown from just 3 people to 25+ in under two years by focusing on operational excellence, accountability, and customer experience. We are building a performance-driven team where each role directly contributes to company growth.

Who You Are:

  • Fully fluent in English (written and spoken)

  • Confident and professional on the phone, especially when discussing pricing, billing, and collections

  • Highly organized with strong attention to detail

  • Comfortable handling both customer service and sales responsibilities

  • Coachable and open to feedback, with a strong desire to improve

  • Proactive and able to take ownership of tasks without constant supervision

  • Able to handle difficult conversations (payments, past due accounts) with professionalism

  • Have a reliable high-speed internet connection

Core Responsibilities:

1. Billing & Accounts Receivable (Primary Focus):

  • Manage accounts receivable and follow up on overdue invoices via phone, text, and email

  • Collect payments and ensure customer accounts are up to date

  • Work with customers to resolve billing issues and secure payment commitments

  • Track and report AR metrics weekly (aging buckets, collections progress, etc.)

  • Help reduce outstanding balances and improve company cash flow

2. Inside Sales / Booking:

  • Answer inbound calls and convert leads into booked appointments

  • Clearly communicate service value and pricing to customers

  • Follow up on unsold estimates and missed opportunities

  • Support outbound call campaigns (re-activations, service add-ons, inspections)

  • Work toward booking and revenue targets

3. Dispatch Support:

  • Assist in scheduling and routing technicians efficiently

  • Communicate with customers via phone/text to confirm appointments

  • Help fill open route spots and maximize technician productivity

4. Administrative Support:

  • Update customer records and job details in company software

  • Maintain accurate notes and documentation

  • Support team with various administrative tasks as needed

What Success Looks Like in This Role:

  • High booking rate on inbound calls

  • Consistent follow-up leading to increased revenue from unsold opportunities

  • Reduction in overdue accounts receivable

  • Strong communication and coordination with field and management teams

  • Ability to operate independently while hitting performance targets

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