Network and Wireless Support Engineer

<p>Network & Wireless Support Engineer</p><p>Central London (Hybrid / Field-Based)<br> Salary: circa £50,000 plus benefits</p><p>A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK.</p><p>Reliable connectivity and smart building technology are mission-critical to their success-so they rely on my client to deliver exceptional service and keep their operations running smoothly.</p><p><strong>The Role</strong></p><p>We're looking for an experienced Network & Wireless Support Engineer to visit my clients London-based customers.</p><p>This is a field-focused role, where you'll spend much of your time on-site delivering support and installations, alongside remote working from home or our London office.</p><p>You'll be part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service.</p><p><strong>Key Responsibilities</strong></p><p>Support & Incident Management</p><ul><li>Take ownership of on-site fault tickets from diagnosis through to resolution</li><li>Work closely with escalation teams when required</li><li>Deliver a high-quality, customer-focused support experience</li></ul><p>Project Delivery</p><ul><li>Carry out on-site installations alongside project leads</li><li>Perform testing, validation, and quality assurance</li><li>Ensure smooth deployment of network and wireless solutions</li></ul><p>Wireless Technical Leadership</p><ul><li>Act as a senior point of expertise for wireless technologies</li><li>Support and mentor other engineers</li><li>Contribute to improving wireless support standards and practices</li></ul><p>Team Collaboration</p><ul><li>Support helpdesk tickets when not on-site</li><li>Assist with planning future installations and site visits</li></ul><p>Essential Skills & Experience</p><ul><li>Proven experience supporting commercial network and wireless infrastructure</li><li>Strong customer-facing experience, including on-site support</li><li>Ability to work independently and take ownership of issues</li></ul><p><strong>Technical Skills</strong></p><ul><li>Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls)</li><li>Experience with managed wireless solutions and deployments</li><li>Wireless expertise including:</li><ul><li>Site surveys</li><li>Signal troubleshooting</li><li>Authentication protocols</li><li>Installation planning</li></ul><li>Experience with:</li><ul><li>VLANs</li><li>VoIP systems</li><li>Internet connectivity (ADSL, leased lines, etc.)</li><li>Helpdesk/ticketing systems and SLA environments</li><li>Rack installations, comms rooms, and structured cabling</li></ul></ul><p>If you would like to be considered for this position then please contact Tom Rayner on (phone number removed) or email (url removed) for consideration</p><p>Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.</p>