Operations Virtual Assistant (Job ID: MEGBEN1)

April 28, 2026

🚀 JOB TITLE: Operations VA 🆔 JOB ID: MEGBEN1 🍽 INDUSTRY: Gourmet Food 🌍 LOCATION: South Africa 💼 JOB STATUS: Full Time 🕒 WORK SCHEDULE: Monday to Friday, 7:00 AM – 3:00 PM (EST) 💰 SALARY: $10 - $12 per hour 📅 TARGET START DATE: ASAP<hr><h1>✨ ROLE OVERVIEW</h1><h2>🏡 About the Client</h2>We are a growing premium food brand selling across retail, wholesale, and direct channels, supplying major grocery stores and retailers nationwide.We are building a long-term team of dedicated professionals who want to grow alongside the brand. Our focus is on bringing structure, visibility, and consistent execution to a fast-moving business environment. 🚀<hr><h2>💼 About the Role</h2>This is a multi-function execution and coordination role designed for someone who is highly organized, operationally strong, and comfortable working across multiple areas of a growing CPG business.You will help keep the business moving by executing SOPs, managing workflows, updating trackers, coordinating follow-ups, organizing information, and ensuring that nothing falls through the cracks.This is not a purely calendar-based EA role and not a creative strategist role. It is ideal for someone who is calm, detail-oriented, and excellent at translating fast-moving ideas into structured execution. ⚙✨A key part of the role is maintaining the operating rhythm of the business—tracking what’s in motion, what’s blocked, what needs follow-up, and what requires the owner’s attention. 📊<hr><h1>🔑 Key Responsibilities</h1><h2>📊 1. Business Updates, Tracking, and Follow-Through</h2>🎙 Voice Memo Translation Turn voice notes, rough ideas, and informal instructions into organized tasks and action plans📋 Maintain key business trackers across operations, sales, content, and special projects 📈 Prepare a weekly business summary for a 30-minute review meeting 🚩 Flag blockers, missing information, and overdue items early<hr><h2>⚙ 2. Operations and Admin Support</h2>📥 Handle incoming business requests and route or track them appropriately 📦 Support vendor updates, portal management, product information entry, and UPC-related tasks ✅ Process recurring operational tasks and confirm completion via task management systems<hr><h2>📚 3. SOP Execution and Documentation</h2>🧾 Execute repeatable workflows using documented SOPs 🎥 Convert Loom videos, voice notes, and rough processes into structured SOPs and checklists 📌 Follow decision boundaries and escalate when needed 💡 Proactively suggest more efficient systems<hr><h2>📧 4. Sales Support and Research</h2>📨 Execute email-based outreach and follow-ups with buyers 🔍 Research wholesale buyers using SOP guidance and account insights 🗂 Maintain outreach trackers and account notes 📊 Support reporting from platforms like Faire and Airgoods (no prior experience required) 📑 Prepare materials for owner-led sales activities<hr><h2>📱 5. Content and Marketing Coordination</h2>📅 Manage the social media calendar using Buffer/Later 📸 Manually post on Instagram to leverage native features (audio/trends) 📊 Track progress for marketing and website-related projects<hr><h2>🚀 6. Special Projects</h2>🛠 Support coordination for product launches, retailer initiatives, and events 📆 Maintain timelines, checklists, deadlines, and status updates 🔄 Ensure all details, dependencies, and next steps are clearly tracked and moving<hr><h1>🌟 What Success Looks Like</h1>✅ Trackers, updates, and priorities are current and easy to review 📊 The business maintains a clear weekly operating rhythm 🔍 Important details never fall through the cracks 📚 Work is documented and easier to delegate over time<hr><h1>🎯 Qualifications & Skills</h1>📚 Experience 5+ years in operations, admin, project coordination, or business support. Experience in product-based brands or CPG is highly preferred. Strong experience supporting a founder or fast-moving business is a big plus.🗣 Communication & Organization Native-level English fluency. Ability to turn scattered ideas into structured execution while managing multiple workstreams.💻 Technical Savvy Expert in Google Suite (Sheets used as CRM/vendor database, Docs for SOPs) Comfortable with Instagram, Buffer/Later, and AI tools⚡ Infrastructure Reliable backup power (UPS/Inverter) and backup internet to ensure zero downtime during load-shedding.🌟 Personality Driven, bright, and proactive with a strong ownership mindset.🤝 Commitment This is a long-term career opportunity and is expected to be your primary professional focus.

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