[Remote] Sales Engineer 2 (Inside Sales)

Note: The job is a remote job and is open to candidates in USA. Comcast Business is a leading technology provider to small businesses and enterprises, offering a range of services including connectivity and cybersecurity solutions. The Inside Sales Engineer 2 role involves providing technical support to sales representatives and assisting in aligning customer needs with scalable solutions.


Responsibilities

  • Provide technical consultation supporting Sr. CAM, Sr. BSR, Sr. OBSR, and Inside Sales Enterprise Account Managers
  • Perform needs analysis for the Company and its customers and produces strategic, cost-effective solutions
  • Assist sellers in identifying customer requirements and aligning appropriate Comcast Business solutions
  • Translate technical requirements into clear, customer-focused recommendations
  • Support positioning of connectivity, voice, managed services, and security solutions
  • Support Sales Order process by performing administrative and documentation tasks required for order creation and service delivery
  • Develop and implement processes and procedures to improve sales engineers and sales effectiveness and reduce cycle time
  • Provides timely, support for customer forms, documentation and ISC process needs
  • Maintain current technical expertise with offered products and required certifications
  • Experienced in creating technical designs and diagrams of a customer solution
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned
  • Support solution design aligned to customer applications, resiliency requirements, and bandwidth growth expectations
  • Contribute to multi-product solution attachment across networking, voice, and security services
  • Participate confidently and lead in technical discovery conversations
  • Support resolution of technical questions during the sales process
  • Provide timely technical guidance to Inside Sales partners
  • Collaborate with network engineering and architecture partner support teams as needed
  • Maintain working knowledge of Comcast Business products and services
  • Stay informed on competitive positioning and market trends
  • Apply technical knowledge to improve solution alignment and customer outcomes

Skills

  • Bachelor's Degree
  • 2-5 Years of relevant work experience
  • Provide technical consultation supporting Sr. CAM, Sr. BSR, Sr. OBSR, and Inside Sales Enterprise Account Managers
  • Perform needs analysis for the Company and its customers and produces strategic, cost-effective solutions
  • Assist sellers in identifying customer requirements and aligning appropriate Comcast Business solutions
  • Translate technical requirements into clear, customer-focused recommendations
  • Support positioning of connectivity, voice, managed services, and security solutions
  • Support Sales Order process by performing administrative and documentation tasks required for order creation and service delivery
  • Develop and implement processes and procedures to improve sales engineers and sales effectiveness and reduce cycle time
  • Provides timely support for customer forms, documentation and ISC process needs
  • Maintain current technical expertise with offered products and required certifications
  • Experienced in creating technical designs and diagrams of a customer solution
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned
  • Support solution design aligned to customer applications, resiliency requirements, and bandwidth growth expectations
  • Contribute to multi-product solution attachment across networking, voice, and security services
  • Participate confidently and lead in technical discovery conversations
  • Support resolution of technical questions during the sales process
  • Provide timely technical guidance to Inside Sales partners
  • Collaborate with network engineering and architecture partner support teams as needed
  • Maintain working knowledge of Comcast Business products and services
  • Stay informed on competitive positioning and market trends
  • Apply technical knowledge to improve solution alignment and customer outcomes
  • 3+ years' experience supporting technical sales, telecommunications, or solutions engineering environments
  • Experience supporting sales organizations or high-volume opportunity environments
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical audiences
  • Experience supporting solution positioning across networking, voice, or security portfolios
  • Ability to work independently and collaboratively in a fast-paced environment
  • Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); Visio preferred
  • Results driven with a focus on goal achievement
  • Ability to work within a team, handle ambiguity, and anticipate and react to changes quickly in a fast-paced environment
  • Self-starter / self-driven, with the ability to work independently / remotely, disconnected from other team members
  • Experience supporting customer environments involved OSI networking fundamentals (Layers 1–7)
  • Experience in Cable / HFC / Fiber delivery environments
  • Experience in Business continuity / Disaster Recovery concepts
  • Experience in Broadband and Dedicated Internet Functionality & Solution
  • Experience in CPE (voice & data) (switches, routers, PRI, MTA)
  • Experience in Ethernet services
  • Experience in SD-WAN and secure connectivity solutions
  • Experience in UCaaS, SIP, PRI and hosted voice technologies
  • Experience in Data Networking Technologies, Functionality & Services (Layer 2, Layer3 designs and principles, SDN, SD-WAN, Security / UTM, Ethernet, VPN, Firewall, IPv4 IPv6)
  • Cisco Meraki CMNE-F or CMNACisco Meraki Black Belt (Stages 1–3)
  • Fortinet FCF or FCA

Benefits

  • Best-in-class Benefits
  • Commission under the terms of an applicable plan
  • Bonus

Company Overview

  • As a global media and tech company, Comcast reaches hundreds of millions of customers, viewers, and guests with world-class connectivity and platforms and beloved content and experiences. It was founded in 1963, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://corporate.comcast.com.

    • Company H1B Sponsorship

  • Comcast has a track record of offering H1B sponsorships, with 83 in 2026, 700 in 2025, 559 in 2024, 624 in 2023, 750 in 2022, 588 in 2021, 583 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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