Sr. Process Owner - Remote

<div><p style="margin-bottom: 0in; line-height: normal;"><span style="">Symetra has an exciting opportunity to join our team as a <strong>Sr. Process Owner</strong>!</span></p> <p style="margin-bottom: 0in; line-height: normal;"><strong><span style=""> </span></strong></p> <p style="margin-bottom: 0in; line-height: normal;"><strong><u><span style="">About the role</span></u></strong></p> <p style="margin-bottom: 0in; line-height: normal;"><span style="">This role is responsible for the improvement, efficiencies, and effectiveness of internal processes within the business unit. The Sr. Process Owner will own and manage multiple processes including implementation, documentation, communication, maintenance, and improvement of processes. Processes may include multiple stakeholders, impact external partners or vendors, internal teams, have a moderately complex technology component and be medium to high risk. Leads medium to large system and process remediations and contributes to efforts to enhance and refine staffing models. Partners with and backs-up others in the department as needed to meet department objectives and goals.</span></p> <p style="margin-bottom: 0in; line-height: normal;"><span style=""> </span></p> <p style="margin-bottom: 0in; line-height: normal;"> </p> <p style="margin-bottom: 0in; line-height: normal;"><strong><u><span style="">What you will do </span></u></strong></p> <ul> <li><span style="">Identifies opportunities and leads efforts to improve efficiencies/effectiveness as well as represents the department on various project teams, and/or Agile sprint activities including but not limited to product, staffing, technology and regulatory related initiatives. </span></li> <li><span style="">Supporting the many changes happening in Workforce Benefits including assisting teams to be ready for the new ecosystem and other key processes as well as supporting teams to be ready for the new acquired book of business being onboarded in 2026 and 2027.</span></li> <li><span style="">Coordinates and facilitates development and execution including implementation of changes that directly or indirectly impact the department. Coordinates system and process remediation efforts. </span></li> <li><span style="">Reviews procedure updates for effectiveness.</span></li> <li><span style="">Collaborates with others (Analysts, Management, etc.) in determining key performance indicators, and measuring and communicating business benefits.</span></li> <li><span style="">Documents business requirements and participates in user testing to ensure desired results are displayed. Ensures business continuity. </span></li> <li><span style="">Reviews deliverables, change requests, and decision requests to confirm business requirements are met, and issues are identified.</span></li> <li><span style="">Partners with Tech Analysts and Engineers to troubleshoot issues and identify alternate solutioning. </span></li> <li><span style="">Drives prioritization of defects, enhancements, and process improvement.</span></li> </ul> <p><span style="line-height: 107%;"> </span></p> <p><strong><u><span style="line-height: 107%;">Why work at Symetra</span></u></strong></p> <p style="margin: 0in;"><span style="color: rgb(68, 114, 196);">"Symetra will spoil you. There aren't many companies that will put as much effort into you being a success as Symetra. The culture will challenge you but simultaneously put you at ease. Failure is seen as integral to the learning process so there is less reason to be fearful of it." - Kerry S., Sr. Systems Analyst</span></p> <p style="margin: 0in;"><span style="color: rgb(68, 114, 196);"> </span></p> <p style="margin: 0in;"><span style="color: rgb(68, 114, 196);"> “I feel welcome and included at Symetra every day and I really believe you can be you at Symetra." - Megan H., Deputy Chief Compliance Officer </span></p> <p style="margin: 0in;"><span style=""> </span></p> <p style="margin-bottom: 0in;"><strong><u><span style="line-height: 107%;">What we offer you </span></u></strong></p> <p style="margin-bottom: 0in;"><span style="line-height: 107%;">We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.</span></p> <ul> <li style="margin-bottom: 0in; line-height: normal;"><span style="">Flexible full-time or hybrid telecommuting arrangements</span></li> <li style="margin-bottom: 0in; line-height: normal;"><span style="">Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%</span></li> <li style="margin-bottom: 0in; line-height: normal;"><span style="">Paid time away including vacation and sick time, flex days and ten paid holidays</span></li> <li style="margin-bottom: 0in; line-height: normal;"><span style="">Give back to your community and double your impact through our company matching </span></li> <li style="margin-bottom: 0in; line-height: normal;"><span style="">Want more details? Check out our </span><a href="https://www.symetra.com/globalassets/documents/web/hr/hr_0022.pdf"><span style="color: blue;">Symetra Benefits Overview</span></a></li> </ul> <p><span style="line-height: 107%; color: black;"> </span></p> <p><strong><u><span style="line-height: 107%; color: black;">Compensation</span></u></strong></p> <p style="background: white; margin: 0in 0in 7.5pt 0in;"><span style="color: rgb(50, 50, 50); background: white;">Salary Range: </span><span style="color: black; background: white;">$79,900 – $133,200 </span><span style="color: rgb(50, 50, 50); background: white;">plus eligibility for annual bonus programs</span></p> <div> <div><strong><!--StartFragment --></strong> <div> <p style="margin-bottom: 0in;"><strong><u><span style="line-height: 107%; color: black;">Who you are</span></u></strong></p> <ul> <li style="margin: 0in 0in 0in .5in;"><span style="">College degree or equivalent work experience.</span></li> <li style="margin: 0in 0in 0in .5in;"><span style="">Six Sigma or other professional certifications or designations appropriate and relevant for this role.</span></li> <li style="margin: 0in 0in 0in .5in;"><span style="">Group Benefits experience is a plus. </span></li> <li style="margin: 0in 0in 0in .5in;"><span style="">5-8 years of cumulative, relevant experience.</span></li> <li style="margin: 0in 0in 0in .5in;"><span style="">High school diploma required. </span></li> </ul> </div> <div> </div> <div><span style="text-decoration: underline;"><strong>We empower inclusion</strong></span><br>At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.</div> <div>Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.</div> <div> </div> <div><span style="text-decoration: underline;"><strong>Creating a world where more people have access to financial freedom</strong></span><br>Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.</div> <div>For more information about our careers visit: <a href="https://symetra.eightfold.ai/careers">https://symetra.eightfold.ai/careers</a></div> <div> </div> <div><span style="text-decoration: underline;"><strong>Work Authorization</strong></span><br>Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.</div> <div> </div> </div> <div><span style="text-decoration: underline;"><strong>Please review Symetra's Remote Network Minimum Requirements:</strong></span></div> <div>As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:</div> <ul> <li>Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."</li> <li>Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.</li> <li>Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.</li> </ul> <div>When applying to jobs at Symetra you'll be asked to <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.speedtest.net%2F&data=05%7C02%7CJenn.Sonne%40symetra.com%7C2552405437d047ca3a1008dd9feb4d2f%7C65b361c72cab4cd6b61f1a71705724e8%7C0%7C0%7C638842555134017689%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=GENWbEqlnxmq0gqgJLT2u2BX1DWOV%2Fn6sOKJ9y2Zr1M%3D&reserved=0">test your internet speed</a> and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.</div> <div> </div> <div> <div><span style="text-decoration: underline;"><strong>Identity Verification </strong></span></div> <div>Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.</div> <div> </div> <div>Failure to comply with verification procedures may result in:</div> <ul> <li>Disqualification from the recruitment process</li> <li>Withdrawal of a job offer</li> <li>Termination of employment and other criminal and/or civil remedies, if fraud is discovered</li> </ul> </div> </div></div>