Sr Specialist Clinical Solutions UT AZ
R2606420 Job Summary Provide clinical expertise and customer education programs, materials, and resources in support of Medline clinical products and/or services. Provide end-user insight to clinical process enhancement and improvement opportunities in order to secure or enhance current business for area of specialty Job Description Responsibilities
- Provide clinical support to customers and salesforce on clinical products and services.
- Assist with expansion and business retention of potential and existing clinical customers in collaboration with the Medline salesforce
- Review account and product/service information and recommend formal, onsite educational programs to address clinical staff needs.
- Partner with sales force on product conversions and implementations. Assist sales in their territories as needed at the local and national/corporate account level.
- Conduct quarterly business reviews. Identify problem areas and recommend changes and solutions. Develop customer growth and retention service proposals through consultation and relationship building with key accounts.
- Coordinate, and present workshops and classes on clinical products and/or services. Develop clinical presentations and training on product lines
- Conduct quality investigations, waste assessments, clinical review & observations for improved practice and best practice recommendations. Conduct clinical and utilization reviews to identify waste, standardization opportunities and clinical practice adjustments for programs of specialty area.
- Contribute to the development of new products along with the modification and improvements of existing products by providing customer (end user) insight for process enhancement and improvement opportunities.
- Engage in professional organizations; attend national, regional, and local industry events.
- Minimum of five (5) years of clinical experience in the operating room required. Cross-functional experience in ancillary procedural areas—such as the Cath Lab, Interventional Radiology (IR), Sterile Processing (SPD), Supply Chain, or Labor & Delivery—is preferred.
- Experience developing and delivering presentations/clinical information to various audience levels within an organization.
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience prioritizing workload and scheduling effectively in order to meet deadlines.
- Experience developing and delivering presentations to various audience levels within, and external to, an organization.
- Proficient in Microsoft Word, Excel, PowerPoint.
- Position requires travel (by air/auto) up to 75% of the time for business purposes (within state and out of state).
- Environment includes office setting and medical facilities.
- Position may require non-traditional work hours during in-services (ex. weekends, multiple work shifts).