The UPS Store Associate

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES *

Delivers outstanding customer service to walk-in customers and telephone inquiries

Continuously practices good listening skills with customers, UPS Store team members, and leadership

Takes ownership of the customer's shipping needs and offers viable solutions

Takes action to learn all product and service offerings, alternative solutions, and industry trends

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Maintains a clean, organized, and safe working environment

Performs other duties as assigned

QUALIFICATIONS *

High school diploma or GED required

Strong computer skills, including Microsoft Office and Adobe Suites

Outstanding phone skills

Strong verbal and written communication skills, including spelling and math

Prompt, reliable, and responsible

Able to lift 40+ pounds

Willing and able to work 25 to 30 hours per week for a 6-day work week

Be available to work 2 Sundays per month

BENEFITS *

Excellent Advancement Opportunities

Continuing Education Plan

Business Cards

Flexible Schedule

Flexible Work Hours

Paid Vacation

Formal Ongoing Training Program

Formal On-the-Job Training Program

Paid Training

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Application Question(s):

• Describe a time where you have given world class customer service.

Experience:

• continuous customer facing work: 1 year (Required)

Work Location: In person