Tier 2 Technical Support Engineer (Remote – Philippines)

<p>Our client provides expert technical support to global customers and is responsible for:</p> <ul><li>Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).</li><li>Working closely with customers to ensure full deployment, optimization, and ongoing support.</li><li>Creating supporting documentation and knowledge base articles for customers.</li><li>Delivering formal remote training sessions and hands-on guidance to Cynet customers.</li><li>Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs.</li><li>Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.</li><li>Understanding customer needs and contributing feedback to help shape and improve the Cynet product.</li></ul> <p><strong>Requirements</strong></p> <ul><li>Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.</li><li>Good knowledge of Linux distributions and/or macOS.</li><li>Strong technical troubleshooting and problem-solving skills.</li><li>Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).</li><li>Excellent written and verbal communication skills in English.</li><li>Customer-oriented mindset with a passion for delivering top-notch service.</li><li>Ability to multitask and work effectively under pressure.</li><li>Strong team player with the ability to work independently in a remote environment.</li><li>Willingness to work flexible hours to support global customers</li></ul> <p><strong>Nice to Have</strong></p> <ul><li>Familiarity with the cybersecurity domain.</li><li>Experience working with Active Directory (Forests, Sites, Replication, GPOs, etc.).</li><li>Experience with SCCM, SIEM, and other asset management solutions.</li><li>Experience with databases, ELK stack, and SQL queries.</li></ul> <p><br><br></p>