Travel Customer Support Specialist

<p><strong>Kopp Travels USA</strong> is seeking a reliable and service-driven <strong>Travel Customer Support Specialist</strong> to support our clients throughout their travel journey from the moment they book until they return home.</p> <p>This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience. </p> <h3>Key Responsibilities</h3> <ul><li>Respond promptly and professionally to client inquiries via email, phone, and messaging platforms</li><li>Assist with travel bookings, changes, cancellations, and special requests</li><li>Provide accurate information about destinations, travel requirements, and agency policies</li><li>Follow up with clients to confirm trip details and overall satisfaction</li><li>Handle questions or concerns with empathy, professionalism, and strong problem-solving skills</li></ul> <h3>Ideal Candidate</h3> <ul><li>Excellent written and verbal communication skills</li><li>Customer service experience (travel or hospitality experience is a plus, but not required)</li><li>Organized, dependable, and detail-oriented</li><li>Comfortable using technology and learning booking platforms and systems</li><li>Passionate about travel and helping others create memorable experiences</li></ul> <h3>What We Offer</h3> <ul><li>100% remote position with flexible scheduling</li><li>Opportunities for growth within the agency</li><li>Travel perks and exclusive industry discounts</li><li>Supportive team environment with ongoing training and guidance</li></ul> <p>If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.<br><strong>Apply today and start your journey with Kopp Travels USA.</strong></p>