Work From Home Global Advocate Team Supervisor – USA Remote
Job Summary:
Chewy is seeking an experienced and dynamic Global Advocate Team Supervisor to lead our remote advocacy team. This role is ideal for a motivated leader passionate about delivering exceptional customer experiences, fostering a high-performing team, and driving operational excellence. The Supervisor will manage daily operations of the Global Advocate Team, ensure team alignment with company goals, and maintain a supportive, collaborative remote work environment.
Key Responsibilities:
Lead, coach, and mentor a team of Global Advocates to deliver outstanding customer support and advocacy services.
Monitor team performance metrics, provide regular feedback, and implement strategies to improve service quality and efficiency.
Develop and implement training programs, process improvements, and best practices for remote team members.
Collaborate cross-functionally with internal departments to resolve escalated issues and improve customer experiences.
Maintain up-to-date knowledge of Chewys products, policies, and customer support tools.
Ensure compliance with company policies, quality standards, and operational procedures.
Foster a positive remote team culture that encourages engagement, collaboration, and professional growth.
Analyze team performance data to identify trends, forecast staffing needs, and recommend process enhancements.
Required Skills and Qualifications:
Proven leadership experience in managing remote customer service or advocacy teams.
Strong understanding of customer service principles, metrics, and best practices.
Exceptional communication skills, both written and verbal, with the ability to coach and motivate a diverse team.
Proficiency in remote collaboration tools (Zoom, Slack, Microsoft Teams, etc.) and customer service platforms.
Strong problem-solving skills and ability to handle escalated issues with tact and professionalism.
High emotional intelligence and ability to manage a team in a fast-paced, dynamic environment.
Experience:
Minimum 3–5 years of experience in customer service or customer advocacy roles, with at least 2 years in a leadership or supervisory position.
Experience leading distributed or remote teams is highly preferred.
Working Hours:
Full-time, remote position.
Flexible schedule with occasional need for coverage during evenings, weekends, or holidays depending on team needs.
Standard U.S. time zones apply for team alignment.
Knowledge, Skills, and Abilities:
Ability to inspire and lead a remote team while fostering accountability and engagement.
Analytical mindset with the ability to use data to drive decisions and process improvements.
Strong organizational and time management skills to prioritize and manage multiple responsibilities.
Ability to adapt to a fast-changing work environment and embrace innovation.
Commitment to Chewys customer-first culture and values.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid time off, holidays, and parental leave.
401(k) retirement plan with company match.
Career development and training opportunities.
Work-from-home flexibility and supportive company culture.
Why Join Chewy:
At Chewy, we put pets and customers first. Our team thrives on innovation, collaboration, and making a meaningful impact every day. By joining as a Global Advocate Team Supervisor, you will have the opportunity to lead a talented remote team, drive exceptional customer experiences, and contribute to the growth of a company that values its employees and the communities it serves.
How to Apply:
Interested candidates should submit their resume and a cover letter highlighting relevant leadership experience and passion for customer advocacy to Chewys careers portal at www.chewy.com/careers. Applications will be reviewed on a rolling basis.
